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So UberEats has been experiencing some updates, and they haven’t been as outspoken with all of them. Some they notified us, some are just aesthetic on but some they have been rather quiet and you’d have to be paying attention to notice it.
So in this article, We are talking about:
The updates on the UberEats Platform
What they are saying, not saying and how it ACTUALLY is
Everything in between!
Disclaimer: The content of this article does not contain and is never intended to be legal, business, financial, tax, or health advice of any kind, This article is for entertainment purposes only. It is advised that you conduct your own research and consult with qualified professionals before applying anything you find online.
I also want to be clear that everything we are going to go over is very market dependent, and what applies to me and my market may not apply to you.
Okay for this, we are going to start with the general updates.
Account Alerts Update
Last year we announced major changes to our deactivation processes, including a way for drivers and couriers to provide new information to support their case. Soon we’ll start sending clear in-app alerts to drivers whose accounts are at risk of being deactivated based on certain safety reports.
With the new reports experience, you can share a description of what happened and any recordings or photos that will better explain your side of the story before it affects your account status.
This is something that is available on the Doordash platform whenever you get a contract violation. This would effectively be the equivalent to that.
This way you can actually provide information based on what took place during an order in the event you get an account notice or alert. That said however, Uber is also known to send these notices and alerts even when it is them specifically who asked to send the order.
I have had so many arguments with support over the phone, which effectively was useless and every time I was told that “it doesn’t affect my account” meanwhile I can feel the throttling they put on my account.
Which is why I am such a big proponent of diversifying your gig portfolio and developing an exit strategy, but more on that later.
Either way, I can’t imagine this is going to make a world of difference but we shall see.
Keeping Merchants Accountable
We’ll be sharing important information with delivery customers, restaurants, grocery stores and other merchants on UberEats to explain what respectful interactions with couriers look like.
If you ever feel unsafe or experience harassment or discrimination of any kind while using the Uber platform, please report it in the app. With your feedback, we can take appropriate action.
Okay, I am all for the concept of holding discriminating merchants accountable, and some of the newer platforms have been doing that, but I can’t imagine this is actually going to do anything new.
We had the ability to rate the merchant in the past, and they took that away resulting in more discrimination than before, now they claim that you can make a report and things can change that way?
I think this is to combat my method of handling merchants that operate this way, being that you can make a review on platforms like Yelp, Trip advisor, Google, etc. This causes much more permanent damage to the business and makes it clear that their behavior isn’t tolerated.
I have done this in the past many times, and it has even led to some businesses shutting down. Their actions will shoot themselves in the foot at the end of the day.
That also said, I also believe in the prospect of integrity of influence. If you are going to make bad reviews on people who do the wrong thing, make sure to also leave good reviews on those who do the right thing by you.
That way you aren’t just some angry person online.
All of the other written updates they mentioned were about Uber Rideshare, and the rest of the updates in this video, they haven’t been so vocal about.
Uber Connect and Eats are One?
Among the more silent updates on the platform, we have the combining of Uber Connect and UberEats, you used to be able to turn on and off those orders without problems.
It was the entire point of setting up the filtering system on the app, and you don’t get bombarded with orders that you wouldn’t take. Now you have to take them regardless.
I am not a fan of this update, because in some markets, people have reported that Acceptance rating matters to access the Uber Pro Rewards Program, which has perks they used. The perks in my area aren’t worth the losses but that isn’t the point.
The point is that, if they are going to have those deals that require higher prices then they can’t be combining everything like that, otherwise people are just going to look for those programs elsewhere.
No more Order Canceled Fee?
I received a few comments and a message about this recently, Anthony Girolamo thank you so much for messaging me about this and making this part of the article possible!
Hey I'm not sure if you have faced this or had to deal with it. I had an order that the restaurant never received. After driving to the restaurant and contacting Uber support the representative said they no longer provide reimbursement and once they cancelled the order on their end my cancellation rate went up even though it was not my fault.
Now, I haven’t had this problem recently but from what I heard, it really depends on what agent you get on the line. What a lot of people have stated is that if they don’t get an agent in the first couple of tries to do their job, they see it as not worth it.
Of course that is what Uber is banking on, and the most frustrating part about this is… they are kind of right. $3 isn’t worth over an hour on the phone and this is coming from someone who has furiously fought with them over the phone multiple times.
I am all for fighting against them and getting every dime you deserve, but fighting with them over the phone is not the best way.
What I have been doing recently is diversifying your gig portfolio and developing an exit strategy, so I never have to worry about getting the wrong people to do the right thing again, and we are helping others accomplish that as well in the Driven Wyld Discord Server!
The Driven Wyld Discord community is exclusive for gig workers looking to expand their knowledge and expertise in their self-employment and entrepreneurial journey’s.
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Sign up and get started on making the most amount of money in the least amount of time in the safest possible way.
If you would like to add some other perspective to some of the updates on UberEats, feel free to email me: drivenwyld@gmail.com and who knows? Maybe your email or perspective and be featured in a post as well!
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