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I am SOOOO Done with UberEats…
- Joseph Mandracchia
- Aug 8
- 5 min read
Updated: Aug 8
Look, I think we all have had bad days on certain apps, but UberEats has really pissed me off the other day and it felt like every time I tried to talk to support it felt like I was just one more word away from losing it.
Because when you get tip baited or try to get your cancellation fee from them, it is a goddamn nightmare. I did manage to get paid for those orders in full but it felt like pulling teeth to get there. This is relatively normal with UberEats but frustrating nonetheless.
So in this video, We are talking about:
The orders I am referring to
What they were saying vs How it ACTUALLY is
Everything in between!
Disclaimer: The content of this video does not contain and is never intended to be legal, business, financial, tax, or health advice of any kind, This video is for entertainment purposes only. It is advised that you conduct your own research and consult with qualified professionals before applying anything you find online.
I also want to be clear that everything we are going to go over is very market dependent, and what applies to me and my market may not apply to you.
Canceling the First Order
My first order on UberEats was from Benihana, $16 order for 5 miles, and honestly was pretty believable. I take a U-turn, and I pull up to Benihana only to be told that someone got it already… great.
Honestly, I was already frustrated with how I just drove here from the opposite direction to this place and now I am going to have to contact support to let them know the order was canceled.
I hopped on the phone and the first agent I spoke to was able to get the order canceled but wouldn’t provide me the cancellation fee and wouldn’t put a supervisor on the line. Not to mention how another driver came after asking for the same order… really Uber?
What made it crazier is that she didn’t hang up or even put me on hold. She just put the phone down and walked away! Typical tactic from a corrupt support agent who was trying to abuse me over the phone.
I hung up and called again, and then was sent through a transfer loop until I eventually revealed my hand and was like “Look, I am recording you for legal purposes” and it is amazing how you can just hear her stomach hit the floor.
Regardless, she finally connected me to a supervisor and I was able to receive my $12 cancellation fee.
Combatting Tip Baiting
You would think that this was the end of the nonsense of the day but nope. I took an order
from Big Daddy Liquors for $12.08 and the order was for 2 bottles of some kind of booze, but they only had one.
I delivered it, relayed the message, no problem. In fact, they were really cool about it to my face… but later I found out they took the tip back. Honestly, I am getting tired of doing orders and Uber just letting the customer tip bait for things outside of my control.
I can’t control if the retail store doesn’t have the inventory or desire to fulfill an order to its fullest capacity, or if they don’t want to allow for substitutions. I should not be punished for things outside of my control when I fulfilled my end of the contract to its 100% capacity!
Regardless, this meant I had to hop on the phone with Uber Support again, and while they did play games somewhere along the way, they did pay me $4 for the order, I just can’t figure out who did it.
Which one of the support agents did their job? They all treated me like crap and put me through the runaround. Regardless, I got what I wanted and made out a bit more than expected.
Later That Day
Remember that canceled order I did, well Uber decided that because another driver took the order that I was to be penalized for it! According to them, I should have picked up an order that a restaurant gave out already, and wouldn’t fulfill it a second time.
This is actually rather normal for UberEats, but the support agents have the ability to do that, they just choose not to. There is a reason why they are getting sued relentlessly and people are celebrating the end of the lives of company executives, this has gone on long enough.
Final Thoughts
Look, I am not so dependent on UberEats anymore to where this was the BIGGEST deal to me, I have been working on other aspects of my business and Uber now is only a small portion of my income.
That said, this is why there needs to be diversity in your gig portfolio! I have been doing more catering and Walmart Spark orders than I have been with Doordash UberEats or Grubhub combined!
That also means you need to have an exit strategy, remember the gig economy is an income bridge to what would be a long term goal, not simply the goal. Which is why I have been pressing into my business plans more and more.
I have been working on my YT channel and invested into new software to make editing a bit easier and faster. I have been building out my website more and working on my DSP, so I can help restaurants save money and gig workers earn more.
I have other business ventures in production as we speak, but for those who want to achieve the kind of freedom that allows me to do that, make sure to check out my Build Your Own Delivery Service Provider Course.
One of the things I constantly say is to treat the gig economy as an income bridge to what would be a long-term goal and not simply the goal and to develop an exit strategy like building your own delivery service provider company.
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The course will guide you to:
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Sign up here and get started on transforming how businesses serve customers and how gig workers will get greater opportunities with you! We are excited to help you secure your financial future.
If you would like to add some other perspective to Cancellation Fees and Tip-Baiting on UberEats, feel free to email me: drivenwyld@gmail.com and who knows? Maybe your email or perspective and be featured in a post as well!
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