I Got Scammed on SkipCart, Here’s What Happened…

So in the Catering Delivery Space, there has been a scam that has been going around that has actively done serious harm to the incomes of Gig Workers. Usually you would find this with direct partnerships with companies but in this case, it was an ezCater order on SkipCart.

It also seems to have taken an evolutionary stage to where it is involving deeper issues between platforms and support teams, or lack thereof. 

So in this article, We are talking about:

• What Happened with this catering order

• How this growing scam is so harmful to gig workers

• Everything in between

Disclaimer: The content of this article does not contain and is never intended to be legal, business, financial, tax, or health advice of any kind, This article is for entertainment purposes only. It is advised that you conduct your own research and consult with qualified professionals before applying anything you find online.  

I also want to be clear that everything we are going to go over is very market dependent, and what applies to me and my market may not apply to you.

DrivenWyld/YouTube

What Happened?

Imagine accepting an order the day before, declining other orders in the process and then waking up to this message...

So last night, I received an ezCater order July 12th 2025  on Skipcart that I accepted from Bar Louie, $112.30! On a Saturday at 4pm, this is great! I rarely get catering orders on a Saturday, especially of this size and $100 tip!

So when I get them, I make sure I have time blocked out so I can get there on time! That means I am declining orders that would be assigned to me during that time, that means if I had a route that would spill into that time frame, I will have to say no, just make sure that I can fulfill the order. 

...and open the app to this message.

So I declined the orders and routes that would be stuck in that timeframe, which is unfortunate but I did what I had to do. 

Until I woke up the next morning to messages saying the order is no longer assigned to me and to ask support if I had any questions. 

I look at the app and it says the same thing, claiming the order was canceled. I didn’t understand why until I realized something, these are just automated responses, I would have to talk to support about this.

Skipcart Supports Response

Now here is one of the biggest red flags in Skipcart, they don’t have a phone system and they refuse to disclose anything about the CEO, only that the previous CEO, Ben

Notice how they intentionally prevented important details to be shared?

Jones, left the company. 

They did say that Aditya Rajkumar is the new “Head of Skipcart” and VP Last Mile at 7Eleven, but not CEO. 

This would actually make a lot of sense, as Skipcart has been bought out by 7Eleven and if Skipcart isn’t run independently from 7Eleven in terms of Back office work, then there would be no real reason to have a CEO.

It doesn’t change how I need to contact someone to get this figured out, so I started in Chat Support, as that is the most responsive… that says a lot in itself. 

They proceed to give me the most

Don't you just love when failures on the support teams justify abusive behavior with "you are an independent contractor and we can do what we want"?

Note the passive aggressive tone displaying that they do not intend to send me orders after defending myself

Brielle-Sky was so horrendously terrible at her job and was raised to be such a failure at life that it took reconnecting the conversation 3 times and repeating myself over and over for this low-functioning failure to do her job and put a supervisor in the chat.

frustratingly vague answers in the most corporate jargon possible! Like you know there is SO MUCH more to this story, but they refuse to tell you. 

I even asked for a supervisor and Brielle-Sky made it like pulling teeth and even tried to end the chat on me multiple times! 

Eventually, she finally did her job and put Elizabeth on, who was arguably worse. She flexed her status and basically said, “you are an independent contractor, get over it”. Which is just disgusting and disrespectful how she attempted to dismiss me like that! 

After a while she not only tried to end the chat, she tried to ghost me and let the chat time out! That is the integrity and character that Skipcart Support trains their staff on! What corruption! 

What is the point in saying if I had questions to reach out to support if they are going to give me these vague answers and treat me like garbage! Nevertheless, I made sure an email was made and I reached out to those that I had to. 

This Scam is Getting Worse

This is something that also popped up on DeliverThat, but this really only happened when it involved their direct partnerships, not ezCater orders! It isn’t unheard of for restaurants to pull this though. 

I have seen restaurants give their orders to their barbacks, chefs and other staff members so they can have the larger orders instead of us. If that was the case, they shouldn’t have sent the order into the system.

Not that Elizabeth was any better while she makes politicians look honest... It was later discovered that she not only knew, but she lied about not receiving that information. Fraud Confirmed.

Elizabeth not only admitted that all of her responses were automated messages but she kept trying to disconnect the chat on me. Displaying how much of a failure she will always be.

Don’t get me wrong, I understand a restaurant wanting to serve their own staff over some

random contractor, but sending it into the system just to take it back is unreasonable! 

Drivers lose income when you have an order sent out, locked in, decline other orders and routes that they would have otherwise taken and now they have to find a way to make up for all that lost income! However, that wasn’t exactly the case this time! 

Confronting Bar Louie

I was mad enough about the loss to at least try to ask about what happened and decided to ask them about what happened. Like was it me, did they pass it off to a barback, what happened?

Turns out they didn’t cancel the order at all, they just got a notification around the same time about a change in pick-up time. By the way, this is an easily adjustable thing to do in the Skipcart system without causing cancellation or unassigning. 

Either way, I confirmed that with Bar Louie

in Coconut Creek, and they said I would have to take it up with my dispatcher or ezCater, and because Skipcart has proven they are as useless as snowshoes in summer, I would have to talk to ezCater about it. 

Confronting ezCater

First of all, their phone number that they have posted online happens to go to the orders department, not dispatch and apparently they have no way of contacting the supervisor department outside of emails. 

Honestly, I thought that was nonsense but whatever. They did say they sent an email to the supervisor department for me and they gave me some insight on how this could have happened systematically, but in order for them to respond, it would take 24 hours. 

By then the damage would have already

Notice now how she is abusing the system to attempt to time me out so the system would disconnect us for her. Daddy must have done a horrible job raising this embarrassment.

been done. 

No Accountability on SkipCart

Skipcart clearly acts as if they are untouchable with how they blatantly disrespectful they are towards their drivers, and will not provide any sort of phone support and will not allow us to get in contact with their superiors without pulling teeth and even then they happen to be worse (which explains a lot). 

This is the sort of hostile work environment that most gig workers are trying to escape from. Based on this conversation alone, there have been displays of:

• Gross Negligence

• Fraudulent behavior

• Lack of Professionalism

• Theft of Services

Yet because they think they can just wall us out and they never have to be accountable on an interpersonal level, they can just keep us at arms length! Especially since their email specifically states that they will take 5 business days to get back to us, convenient and clearly untrue. 

In fact, after consulting with ezCater and confirming that Skipcart is the worst platform for them in terms of canceled orders, it is further evidence of how wildly unqualified they are to fulfill orders.

Even still, the fact that the supervisors would take over 24 hours to get back to me on this is too much time and inevitably led to me losing the order and lose income for my business. 

The Importance of Diversification

One of the many things I preach on this channel is the importance of a diversification of income, that goes beyond simply diversification of having multiple apps, this means having multiple means of earning income. 

Which is why I have other ways of making money, such as the YouTube channel and other forms of content creation, I can reach out to other restaurants about my DSP, I can work on other aspects of my business that are vital for its growth.

If I didn’t have all this, I would be dead in the water and just have to take the loss. Instead I took a proactive approach to accountability, I made proper posts about all of this, I emailed who I had to and found other ways to maximize my time and energy. 

These things and more are things I constantly talk about in the Driven Wyld Discord Server.

The Driven Wyld Discord Community is exclusive for gig workers looking to expand their knowledge and expertise in their self-employment and entrepreneurial journey’s.

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So whether you are a gig worker looking for more opportunities to earn, or looking for an exit strategy, because the gig economy is an income bridge to what would be a long term goal, and would like something with more growth and scalability, there is something here for you. 

Join Here and get started on making the most amount of money in the least amount of time in the safest possible way, we are looking forward to helping you secure your financial future!

If you would like to add some other perspective to how SkipCart scammed me, feel free to email me: drivenwyld@gmail.com and who knows? Maybe your email or perspective and be featured in a post as well!