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So recently, I have been doing some work on a start up business venture with some partners and that required me to send a few people out to the Orlando Area, which we paid for them and made sure they got there and had a place to stay.
Little did I know how bad of a place I actually sent them to…
So in this article, We are talking about:
What happened in the process of booking this hotel
The HUGE Fiasco that took place with this location
EVERYTHING In between!
Disclaimer: The content of this article does not contain and is never intended to be legal, business, financial, tax, or health advice of any kind, This article is for entertainment purposes only. It is advised that you conduct your own research and consult with qualified professionals before applying anything you find online.
I also want to be clear that everything I am going to go over is based on the experience that myself and some workers of mine went through, and what took place for me, may not take place for you.
Booking the Hotel
So for this instance I was able to book 2 rooms over the phone with the Wyndham Hotels
Service line, so this was directly with them and these were not for me specifically. They were for some of my workers I sent to that area.
The person on the phone said it would not be a problem and put in the note that my colleagues would be checking in without a problem. That said, they sent me some precheck BS. I filled it out with the information required and handled it.
Seemed like a non issue for the most part, except I kept getting the same email over and over again. Claiming it was confirmed which was odd.
Dealing with the Front Desk
So my colleagues are checking in with Patrick at the front desk and they call me saying they need my card and my ID. Which made no sense to me because they specifically said that they would be fine if we did it this way.
They claimed it was because it was a 3rd party but that wasn’t true, they just lied to my colleagues face. Truly showing professionalism so far.
Then I decided to call the back office and they explained to me that there seemed to be an issue with their system and asked me to email the information. Which I did, because my people were working 12+ hours that day and wanted to rest so we were going to make sure that they can do that.
They kept claiming that they weren’t getting the email, which makes me wonder if it didn’t go to the email you sent us, where did it go?
Either way, we eventually got it sorted out. We had a credit card issue with the final room, but that was a bank side fraud prevention thing, rather than an them thing.
The Room Itself
This is probably the straw that broke the camel's back. The room when we checked in looked like a crime scene and smelled of smoke, which is an interesting smell for a no-smoking room. The bed had roaches, yellow stains and was full of debris.
Their excuse for this was they have a cleaner come through every 3 days, which is gross. Every other hotel I have been to had daily cleaning unless I requested otherwise. Now you have to ask and it is not always a yes?
My colleagues wanted to sleep in the truck before sleeping in there and I don’t blame them!
Canceling the Room
Now obviously there are some things we wanted to handle on our end to make sure we can get our guys in a higher quality room. First and foremost, we had them take their belongings out of there because I didn’t want them to stay there for longer than they should have.
Next, we called Wyndham customer support and what they told us was just baffling! Corey said we had to contact the front desk and ask for a refund, and the supervisor Rica even contacted us, said the same thing.
Their explanation was that Wyndham Hotels are franchises and each one is operated independently, that said if they cannot adhere to the standards of the company and provide reasonable compensation for a hazardous hotel site, then that is a disgusting display of character.
That said, I contacted the hotel front desk, this time Valmor picked up. and they gave me the refund but still charged me for the one night, which I don’t know why even though he was much more understanding and a lot less disrespectful than Patrick.
We are still going to fight for the remaining refund but for now, we are moving forward.
Moving Forward
This venture we are working on is still in its start-up phases, which is why we decided to get another hotel nearby, a bit more expensive but at least they can rest a bit more comfortably.
I am also going to continue to check on each of the locations here to see what locations are best suited for my guys, because if they are going to keep doing as much work for me as they are, I want to make sure they are getting the most comfortable experience possible!
If you would like to add some other perspective on the Wyndham Hotel Stay at La Quinta Inn Orlando Airport West, feel free to email me: drivenwyld@gmail.com and who knows? Maybe your email or perspective and be featured in a post as well!
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