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So while doing my own gig work, I had a situation on UberEats and I remember people saying that they are going through this themselves and a part of me didn’t believe it, until I experienced it firsthand!
UberEats tried to short me on the cancellation fee for an order that was canceled outside of my control.
So in this article, We are talking about:
How I almost got shorted by Uber!
What they were saying, what the community is saying vs how it ACTUALLY is
Everything in between!
Disclaimer: The content of this article does not contain and is never intended to be legal, business, financial, tax, or health advice of any kind, This article is for entertainment purposes only. It is advised that you conduct your own research and consult with qualified professionals before applying anything you find online.
I also want to be clear that everything we are going to go over is very market dependent, and what applies to me and my market may not apply to you.
The Order Itself
So on my way back from delivering a Walmart Spark Order, I received an order on UberEats, nothing crazy, $12 for 6 miles from Five Guys. I would have to make a crazy U-Turn but that isn’t so bad.
When I got to the location, the parking lot was full of people trying to leave so it took me a minute to work past them. That said, I get there, park and make my way inside. I say I am picking up for UberEats, and they claim that Uber canceled the order…
I don’t know how valid this was to be honest, they were making orders and it didn’t seem like anyone was in there, so I assume they were mobile orders of some kind. Like I didn’t even give them a name, so I think they were just not willing to send it to me.
Either way, if they didn’t want to give me the order or it was canceled, I will have to talk to support to get this order canceled.
Dealing With Support
I don’t know if you had to deal with support lately, but the chatbot is incredibly annoying, I go through the prompts and they bring me to the beginning! I just ask for an agent enough times until I get the option to call now.
I got on call, gave them all the information to have the order canceled, and she claims that my order isn’t “eligible” for a cancellation fee… what?
The order was canceled by an event outside of my control and you won’t provide the $3 fee? DD covers half the value of the order and you can’t follow through on cancellation fees?
I didn’t even let her finish explaining, I just asked for a supervisor.
Uber Support: Well I cannot guarantee that it will do anything-
Just give me a supervisor.
On hold for 10 minutes, and she brings one on.
Uber Support Supervisor: Just so you know, this call is being recorded for quality and training purposes.
Yep, I am recording on my end too… I wasn’t and I really should get an app or something to record calls but I bluffed it for now. You would be surprised how less bold they are about scamming you when they can be held accountable.
After explaining the situation and how this was a violation of contract, she not only gave me a cancellation fee, she gave me $20. So this worked out great!
Other Incidents Like Mine
Now I remember someone reaching out to me via IG and I think I brought it up once already, but I can’t find it again so whoever you are, thanks so much for reaching out. This is why emails are more effective than sliding in when my DM's people message me all the time, I can’t find anything anymore.
Regardless, I decided to look for more stories about this to see if this is an ongoing issue, and of course, Reddit did not disappoint.
Systematic Lies
This is 100% reps blatantly lying to protect their stats. Like us, these reps have stats that indicate their worth. High cancellation rate is bad, even though that’s their job, they are expected to remedy a certain %, and therefore have a cancellation metric as well. They are 100% bullshitting you when they say you have a limit etc. it is their job to cancel the order and pay you. If a rep bullshits you, say thank you. Hang up, make sure to give them the worst score on their survey, and call back. The fact that Uber and doordash dont care that their inadequate support staff has gradually shifted from shady to criminal, is a truly sad sign of the times. These companies pay other entities because they’d rather not have to deal with us, only to be systematically cheated by… I could go on. 😁
That’s why I was so quick to just hop on their ass about it. Like I know it is one of a few things:
They are lying through their teeth and they know it
They are just reading an A.I. generated script
They barely speak English and no value would come from arguing with them.
Just shut up and give me a supervisor.
Trending with Other Apps
This is my greatest pet peeve right now. I work almost exclusively on weekends - late nights and early mornings. A large number of orders I get are at closed locations. I have not received a $3 bump in months.
I have the same conversation with UE each time: just doing what I'm supposed to do, and trying to stop the next guy from coming to the same spot, yet I'm being penalized.
DD pays an automatic 1/2 compensation (including tip), with literally no questions asked (other than maybe a picture of the location). It's automated.
InstaCart generally pays the batch fee (usually around $8), also with no questions asked.
The fact that UE thinks I am driving long distances at 4 in the morning, just to continually "steal" $3 is mind-blowing.
That’s what I am saying, other companies have no problem paying out the cancellation fee, but they do?
The crazy part is that some companies are claiming that it is part of their pay structure which no it isn't it. You are just making problems within other problems and calling them solutions.
Veho has a return policy that if you get the route done early and you have to use extra expenses and mileage after that, they will deny you a return fee and punish you for being efficient.
Which is fucking gross, and when I explained that to them, Nikki Baker decided to deactivate me on Veho, because that is the piss poor integrity and character of the failures of Veho.
That said, this kind of manipulation is kind of Uber’s M.O., just as much as Veho.
Increase Volume of Theft
And this will lead to even more drivers stealing food. They will compensate themselves one way or another.
This is a good point like, this is going to lead to more bad behaviors on the platform. Drivers will steal food, unassign and let another driver deal with it, be skeptical of well paying orders.
Veho has similar issues now, a lot more customers are reporting stolen packages from the drivers as drivers become more tired of their nonsense. Why go through the hassle of doing the right thing when doing the wrong thing has less consequences and more longevity?
These companies gotta be careful with their policies.
Does Unassinging Make More Sense Now?
You can appeal it easily but it's $3. I'd rather cancel and then hide in the bushes and watch the next driver lose their shit since the pay will be high after you cancel.
Okay, I don’t know about hiding in the bushes but yes, I can see that people would rather just unassign than deal with the A.I. chatbot, or calling support, or asking for a supervisor and Uber is counting on the idea that you have the order canceled and not fight support!
Heck while I was on the phone with support, I received 2 orders that were very well paying but because I was on the phone and thinking “I am not going to take another order until I get this done” this could lead to losing money too.
Squeaker: But Joe, you made out with an extra $20!
Yeah, because I was lucky. Do you know how I have also rolled the dice on tip baits and other things with other supervisors and they made me fight for hours for less than $10? Crazy.
Diversifying Your Gig Portfolio
Like I said, the best ways to keep the money coming in is through diversifying your gig portfolio and developing exit strategies. Why fight for $3 when you can keep the money coming by taking better orders for your time?
Hop on as many platforms as possible and keep the order flow high and the nonsense low! One of the best ways to accomplish that goal is through the Driven Wyld Discord Server!
The Driven Wyld Discord Community is exclusive for gig workers looking to expand their knowledge and expertise in their self-employment and entrepreneurial journey’s.
I partnered with high level professionals to bring you some of the most exclusive benefits based on your personal needs as a gig worker:
Exclusive Professional opportunities and Gig Postings
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Driven Wyld is kicking off the Dispatching for Beginners Course in the very near future and we are changing the game and transforming how businesses serve customers and how Gig Workers get opportunities!
So whether you are a gig worker looking for more opportunities to earn, or looking for an exit strategy, because the gig economy is an income bridge to what would be a long term goal, and would like something with more growth and scalability, there is something here for you.
Join here and get started on making the most amount of money in the least amount of time in the safest possible way, we are looking forward to helping you solidify your financial future.
If you would like to add some other perspective to UberEats Cancelation Fees, feel free to email me: drivenwyld@gmail.com and who knows? Maybe your email or perspective and be featured in a post as well!
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