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So Doordash is always testing out different ways to make Dashing more… “efficient” and this time it seems like they are introducing a new SmartSmart Scale to orders at Fast Food Restaurants.
So in this article, We are talking about:
EVERYTHING You MUST Know about the Smartscale from the Dashers Perspective
What how it ACTUALLY is for Doordash drivers
Everything in between!
Disclaimer: The content of this article does not contain and is never intended to be legal, business, financial, tax, or health advice of any kind, This article is for entertainment purposes only. It is advised that you conduct your own research and consult with qualified professionals before applying anything you find online.
I also want to be clear that everything we are going to go over is very market dependent, and what applies to me and my market may not apply to you.
First and foremost, Doordash has no information on their help pages, so it is safe to assume this is a limited pilot. Especially for the additional cost. So what do we do when we can’t find what we need on Doordash? Go to the experts on Reddit and we found quite a few threads.
Wendy's weighing orders
They said all merchants will have them soon and they have to weigh every order before they give it to the dasher. So who's getting blame when customer says they're missing food…
I feel like the merchant's side is going to be nightmarish. I can already see them struggling when there is some kind of technical difficulties and it resulting in the restaurant or Dasher getting docked for it.
Not to mention how this is going to add a level of friction to the order pick up that no one needs.
How is that even gonna work Wendy’s? Cause a customer can literally just complain that it was not correct even if the ticket says it is with weight and get someone who didn’t pinch their food in trouble. I see what they’re trying to do, but it’s not going to help anything it’s literally the same as if someone said a whole food item is missing but the receipt says it’s not missing. I don’t know the scale thing just genuinely confuses me because you know it’s not gonna be accurate.
I think they are doing this to find some way to find out who is accountable for what. In my mind, they would have to weigh each individual menu item beforehand into some restaurant profile system to get accurate readings of what is in each order.
If it is accurate before it leaves, the merchant is in the clear. If the customer is lying, it is the idiot driver who is still most likely to get the blame, so in reality this doesn’t really help drivers much.
I'm guessing the scale proves the order was right when it left the store, meaning Wendy's won't have to take a hit if food is missing.
So if the customer states food is missing, lying or not, Wendy's can prove they had nothing to do with it. The weight was correct, so either the customer is lying, or the Dasher fucked up or stole food. Either way, they will tell Doordash to leave them out of it.
I'm guessing they will be a lot of slop in the weight system, but it will be close enough that unless you are ordering hundreds of things, will throw an error if it's under or over weight. So if the order is supposed to weigh say, two pounds, it can be +/- a small percentage off of two pounds for the order to get a sticker printed and order confirmed ready to go.
This won't stop a customer from complaining about not getting pickles, but it would stop the Dasher from saying they never received 3 hamburgers from the cashier.
That’s what I am saying they would have to set this up prior and then they have a way to keep the restaurant in the clear, I doubt it will have the desired effect though. In fact, I see how this can end up causing more account violations from the customers side.
Participation Required
I got that message once and ignored it just like the Wendy’s employees did
Okay, that will be an inherent flaw in the system. If neither party participates, then the result will be the same. In fact, I would say if you didn’t weigh it, they should be immediately found guilty, just like how we would for not putting a photo into a contactless delivery.
Positive Feedback
The end on false missing item requests it looks like. I hope it will help people who actually do have a missing item as it helps DoorDash on people who falsely claim a missing item.
You know what though, I hope that customers who are making those false claim requests are held accountable and those who are caught up in their reputation get treated better. That said, for some reason I doubt this will accomplish its intended result.
I feel like this is going to lead to a lack of diligence and an increase of violations on the driver. Not to mention the employees in these restaurants.
It is more for determining how efficient your employees are.
Not necessarily for fraud or theft prevention.
It is only a matter of time when robots are preparing and packaging our food, everything will be to the gram. (no more missing sauces, even no pickles will be detected 😆)
I feel like we are always going to have the conversation of “robots will take over” and that tunes everyone out of the conversation.
The number of videos online showing homeless people breaking into them, falling all over the place, and hitting into fire hydrants and onto their backs is impressive in its own right.
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If you would like to add some other perspective to how the SmartScale on Doordash works, feel free to email me: drivenwyld@gmail.com and who knows? Maybe your email or perspective and be featured in a post as well!
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