Tip Verification & Governance Policy

Driven Wyld Legal
Jan 4
4 min read

Effective Date: January 1, 2025Issued By: Driven Wyld Inc.

1. Purpose & Scope

This Tip Verification & Governance Policy outlines how Driven Wyld Inc. (“we,” “us,” or “our”) collects, reviews, and evaluates tip-related concerns submitted by delivery drivers and workers operating on third-party platforms, including but not limited to ezCater and other catering, large-order, or delivery marketplaces.

The purpose of this policy is to promote transparency, documentation, and fair review of reported tip discrepancies while maintaining neutrality, procedural fairness, and compliance with applicable laws, platform policies, and ethical standards.

This policy applies to:

Individual worker submissions
Aggregated reporting and analysis
Internal governance review
External governance escalation when appropriate

2. Definition of Tip Verification

For purposes of this policy, “tip verification” refers to a documentation-based review process used to evaluate whether reported discrepancies may exist between expected and received tip amounts.

Tip verification:

Is not a legal determination
Is not a wage audit
Is not an enforcement action
Does not presume wrongdoing

The process is designed to assess consistency, documentation, and alignment with known platform policies at the time of delivery.

3. Information We Collect

Participation in the tip verification process is voluntary. To evaluate a submission, we may request information such as:

Order identifiers or delivery references
Screenshots, receipts, or payout summaries provided by the worker
Platform-generated delivery or earnings records
Written statements describing the concern

Participants should not submit sensitive personal data (such as Social Security numbers or government IDs) beyond what is reasonably necessary to describe the issue.

Information is collected and handled in accordance with our Privacy Policy.

4. Review Methodology & Internal Governance

4.1 Internal Governance Review

All submissions are first evaluated under internal governance procedures, which may include:

Consistency checks across submitted materials
Comparison of reported payouts against platform documentation
Review of platform policies and disclosures in effect at the time of delivery
Identification of missing, conflicting, or insufficient information

Driven Wyld Inc. does not assume wrongdoing and does not draw conclusions without sufficient supporting documentation.

No individual submission, standing alone, is treated as determinative evidence of platform-wide practices.

4.2 Findings Classification

Following review, submissions may be classified as:

Inconclusive (insufficient or conflicting information)
Unverified (unable to confirm discrepancy)
Potential Discrepancy Identified (documentation suggests further review may be warranted)

These classifications are internal assessments only and do not constitute legal findings.

4.3 Internal Governance System Integration

The ezCater Tip Verification System operates as a component of Driven Wyld Inc.’s Internal Governance Program. This system may be utilized to collect, review, and analyze data submitted by delivery workers, participating companies, or other entities using Driven Wyld governance tools.

Use of the ezCater Tip Verification System does not imply wrongdoing by any platform or participant, nor does it alter Driven Wyld Inc.’s independent review standards, neutrality, or editorial discretion.

Internal governance participation may involve worker-submitted data, company-submitted data, system-generated records, or a combination thereof, depending on the nature of the review.

5. Limitations & No Guarantees

Not all submissions can be verified or resolved. Outcomes may be limited by factors including:

Incomplete documentation
Platform policy changes
Third-party controls or intermediaries
Timing gaps or unavailable records

Submission of a report does not guarantee:

Confirmation of a discrepancy
Recovery of funds
Platform action
Further escalation

Participants are responsible for retaining their own records and pursuing any available platform dispute or support channels independently.

6. Use of Findings & Transparency

6.1 Internal Use

Findings may be used internally to:

Identify patterns or systemic concerns
Improve intake and review processes
Inform governance decisions

6.2 Public & Educational Use

Aggregated or anonymized findings may be used for:

Educational content
Policy analysis
Industry transparency discussions

Any public discussion of findings follows Driven Wyld Inc.’s Editorial Policy and avoids disclosure of personally identifiable information.

Where appropriate, and consistent with editorial standards, relevant platforms may be given an opportunity to review or respond to generalized findings prior to publication.

7. External Governance & Escalation

7.1 External Governance Trigger

If internal governance review indicates:

Repeated patterns across multiple submissions
Unresolved discrepancies despite available documentation
Potential systemic issues beyond individual cases

Driven Wyld Inc. may determine that external governance pathways are appropriate.

7.2 External Governance Scope

External governance may include:

Referral to independent advocacy organizations
Reporting to industry oversight bodies
Engagement with compliance or regulatory frameworks
Documentation support for broader transparency efforts

External governance is situational, evidence-based, and discretionary. No escalation is automatic.

8. Platform Independence & Neutrality

This policy does not replace or interfere with platform-provided dispute or support processes. Workers are encouraged to pursue resolution through applicable platform channels when available.

Driven Wyld Inc. operates independently and is not affiliated with, endorsed by, or acting on behalf of ezCater or any delivery platform, except where a separate written agreement governs participation in Driven Wyld’s Internal Governance Program.

9. Internal Governance Program Participation

Driven Wyld Inc. operates an Internal Governance Program that allows participating companies, platforms, delivery service providers, or other organizations to utilize Driven Wyld systems, tools, or processes to collect, review, and analyze data related to delivery operations, worker reports, or compliance concerns.

Participation in the Internal Governance Program:

Does not constitute endorsement, control, or agency between Driven Wyld Inc. and any participating entity
Does not alter the independent nature of Driven Wyld’s review standards or editorial discretion
May involve company-submitted data, worker-submitted data, or a combination of both

All participating entities remain responsible for their own policies, decisions, and compliance obligations. Driven Wyld Inc.’s role is limited to providing infrastructure, documentation frameworks, and governance processes, unless otherwise agreed to in writing.

10. No Representation or Agency

Submission of a report does not create:

A legal relationship
An employment relationship
An agency or advocacy relationship

Driven Wyld Inc. does not provide legal representation, wage recovery services, or regulatory enforcement through this process.

11. Data Handling & Record Retention

Submitted materials may be retained for:

Governance review
Compliance documentation
Internal audit and accountability purposes

Retention and handling are governed by our Privacy Policy and internal recordkeeping standards.

12. Policy Updates

This policy may be updated as processes evolve or industry practices change. Updates will be reflected by a revised effective date. Continued participation after updates constitutes acknowledgment of the revised policy.