The ezCater Tip Verification Tool — How Drivers Can Finally Track What They’re Owed

If you’ve been in the gig economy for any length of time — especially doing catering — you already know that tips are one of the biggest question marks in the entire system.

You’ll accept a large order on one of the bigger platforms or a specialized catering platform.

You’ll see a promised payout or an expected range, whether they break it down or not.

You’ll deliver it perfectly, no problems and you think you got all the value you were promised.

And sometimes… the final number just doesn’t line up with what it seems. 

Customers who you knew normally tipped a certain amount suddenly dropped the amount of the tip but not the amount of food that they ordered. 

Your delivery service provider doesn’t show the subtotal or it doesn’t line up with the paper you see on pick-up from the restaurant.

The subtotal and gratuity doesn’t match the tip floors, or in some cases you receive threats of dropping pay or deactivation or losing access to programs if they don’t fall in line. 

Now, to be clear: this video is not about accusing any single platform, restaurant, or customer of wrongdoing by default. Most of the time, issues in gig work come from broken handoffs, unclear rules, and disconnected systems, not some grand conspiracy.

But here’s the problem:

👉 When there’s no way to verify what actually happened, drivers are left guessing.

👉 And when drivers are left guessing, trust erodes.

That’s exactly why we built something new, something drivers have been asking for for quite some time now.

Today, I’m officially introducing the ezCater Tip Verification System — a free tool designed to help drivers document, track, and verify catering tips in a clean, factual, and non-accusatory way.

So in this video, We are talking about:

• Our New ezCater Tip Verification System

• What they tell you vs How it ACTUALLY is

• Everything in between!

Disclaimer: The content of this video does not contain and is never intended to be legal, business, financial, tax, or health advice of any kind, This video is for entertainment purposes only. It is advised that you conduct your own research and consult with qualified professionals before applying anything you find online. 

I also want to be clear that everything we are going to go over is very market dependent, and what applies to me and my market may not apply to you.

DrivenWyld/YouTube

The Real Problem: ezCater Is a Multi‑Party System

Before we explain the tool, it’s important to understand why tip confusion even exists in the first place.

ezCater orders are not like normal food platforms such as Doordash or UberEats, the order flow for ezCater is fundamentally different. 

Doordash and UberEats have a platform for customers to place their orders through them, and a platform for drivers to directly contract with them on delivery platforms such as Dlivrd/expedite and members of the Restaurant Marketing and Delivery Association (RMDA). 

With Doordash, the order is placed directly through Doordash itself or the restaurant directly, and then sent into their own driver pool to eventually have the order accepted and deliver the ordered items. 

With ezCater, the order is also placed directly though them or the restaurant directly, but instead of the order being delivered by their own drivers, they are delivered through an independent Delivery Service Provider, and then sent to their own drivers. 

That’s five different hands touching one transaction and varying levels of integrity as the people operating it and presentation of the order varies per platform and some are more compliant to ezCater standards than others. 

Each system has its own dashboard, its own rules and not all of them talk to each other very well or when challenged they destroy evidence such as order history and chat history, threaten drivers with deactivation and losing access to platform benefits and even take measures to silence drivers before they have a chance to speak out. 

So when a tip is:

• Missing

• Lower than expected

• Or different than what someone thought was entered or finds a discrepancy

The real question becomes: Where did the breakdown actually happen?

And right now, drivers usually have no way to answer that.

What Drivers Are Forced To Do Today

Let’s be honest about the current reality.

If a driver thinks a tip is missing, their options usually look like this:

• Shrug and move on

• Argue with support

• Get bounced between the platform and the restaurant

• Or give up entirely

There’s no standard paper trail or not accessible to the driver, there’s no neutral incident record or if there is one they will be silenced, and there’s no consistent way to say, “Here are the facts of what happened.” 

That’s not good for drivers.

And honestly, it’s not good for restaurants or platforms either.

What makes it worse is when these events take place and a driver becomes afraid of speaking out because they were threatened by the platform they work on, whether that be directly or getting random calls saying “you pissed off the chef”, this becomes more than a financial issue, it becomes a safety issue. 

What The ezCater Tip Verification System Actually Is

Let’s make this very clear:

This is not a call‑out tool.

This is not a harassment tool.

This is not a lawsuit generator.

We are not going to get justice by crying about our issues or simply “speaking out” for entertainment purposes, we need a real system that can fix an economy that is highly under regulated and broken in the favor of those who prefer to work in the shadows.

The ezCater Tip Verification System is a:

✅ Structured incident report

✅ Documentation and evidence organizer

✅ Timeline and details capture tool

✅ Neutral record of what the driver experienced

It lets a driver:

• Log the order details

• Log what they were shown

• Log what they were paid

• Upload screenshots or supporting info

• And create a clean, time‑stamped record of the situation

That’s it.

No accusations.

No public shaming.

Just facts.

Why This Helps Everyone, Not Just Drivers

This is the part a lot of people miss.

Better documentation doesn’t just protect drivers.

It also:

• Helps restaurants spot internal mistakes

• Helps platforms identify system bugs or UI issues

• Helps dispatchers catch process failures

• Helps separate real problems from misunderstandings

• Shines light on Bad actors who benefit from the darkness

• Shines light on Good actors who would benefit from the light

In other words: This tool creates clarity instead of chaos.

Clarity is what fixes systems. Some companies prefer a broken system because it allows them room to change narratives. 

Drivers will have more clarity on how much they were supposed to earn on platforms participating in our Internal Governance & Transparency Program. 

As we build more documentation of real-world events, we can identify which platforms are keeping things ambiguous for their own benefit and which ones are doing the right thing and deserve to be recognized for it. 

Platforms that are not part of the program, or that refuse to correct documented issues, will be escalated externally.

How This Fits Into Our Bigger Transparency & Governance Work

Some of you already know we’re building something bigger behind the scenes.

We’re working on an Internal Governance & Transparency Program designed to:

• Let all sides report issues on real events happening in the gig economy today

• Create neutral documentation for all parties involved

• Reduce finger‑pointing

• And improve how problems are actually resolved

The ezCater Tip Verification System is the first live, public tool from that program.

It’s step one.

Not the final product.

When You Should Use This Tool

Every time you conduct an ezCater order on any platform, a form should be filled out. The reality is that just because it says you earned a certain amount on these delivery platforms and it seems like it paid you what you thought, that doesn’t mean that it did. 

Delivery Service Providers have boasted online about how they have set the price of the order at $25 and incrementally increased the price of the order by $5 until it was accepted at $40, meanwhile the tip was $100 so they got to pocket the rest. 

On the flipside of that, orders that have a large amount were valued at over $100 because the subtotal was over $1000, but because the DSP never gave the driver the subtotal of the order, they would never know the difference. 

In order to identify patterns of this nature, we will need to have a full view of every order that comes in and out of these platforms, so it doesn’t matter if you suspect anything, it matters that it is submitted. 

Remember, real businesses keep records, real operations have logs and real professionals document their work on a regular basis, you wouldn’t brush your teeth once a quarter or shower every now and then, so make sure you treat this like the hygiene of your business. 

What This Tool Is Not

Let’s kill a few bad assumptions right now.

This is not:

• A guarantee of recovery

• A promise of policy changes

• Or a magic fix for gig work

The reality is that gig work has been broken for a long time, and any tool or “fix” we build right now is only a seed being planted. Fixing the gig economy will take time and real effort, and there is no overnight solution.

It is simply a way to stop flying blind and that alone is already a big upgrade from what gig workers had previously.

While we are working towards working with regulators and associations that would benefit from something like this, the reality is that a real change is going to take time and require participation from all parties involved.

In order to make any of that happen, we need the hard data to find the real issues from a systematic level. 

How To Access It

If you’re actively taking ezCater orders, you can use the system right now.

It’s free

No paywall.

No account required (for now).

We plan on developing more tools that can help drivers keep real records of what took place in their work so if they ever have an issue with a platform where they accuse them of something outside of their control, they can have their own records and help contribute to a more transparent gig economy.

Final Thoughts

The gig economy runs on trust.

And trust doesn’t come from vibes or social media influencers who may or may not be paid to say or not say something or paint narratives about other people that are fundamentally not true and in some cases defamation.

It comes from clear systems, clean records, and shared reality.

The ezCater Tip Verification System doesn’t assume anyone is guilty.It just makes sure the facts don’t disappear, or in some cases are destroyed as organizations are leaving apps like Cartwheel to destroy access to order history and support records. 

Improvement starts with hard data, not hearsay.

The companies you work with rely on drivers to function, whether they acknowledge it or not. And building a more transparent gig economy works the same way — it depends on drivers being willing to protect their own interests and their financial future.

If you would like to add some other perspective to the ezCater system or our tip verification system, feel free to email me: drivenwyld@gmail.com and who knows? Maybe your email or perspective and be featured in a post as well!